Last Updated: 15 February 2026
We want you to be completely delighted with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward and generous returns policy to ensure your complete peace of mind.
We believe in the quality of our garments and stand behind every piece we create. Your satisfaction is our priority, and we are here to help make your returns experience as simple and stress-free as possible.
You have thirty days from the date you receive your order to return any item for a full refund or exchange. We count the return period from the day your parcel is delivered, not from the day you place your order.
If you receive your order as a gift, the thirty-day period begins from the delivery date to the original recipient. Please include the gift receipt or order number with your return.
We recommend trying on items at home in a clean, safe environment to ensure they meet your expectations. Please treat items with care during this trial period to maintain their condition for potential return.
To be eligible for a return, items must meet the following conditions:
We understand that trying on items at home is essential. However, items that show signs of wear beyond simple home try-on cannot be accepted for return. This includes items with makeup stains, perfume scent, deodorant marks, pet hair, or any alterations.
For hygiene reasons, underwear, swimwear and earrings can only be returned if the hygiene seal is unbroken and the item is in its original unopened packaging.
Returning an item is simple and straightforward. Follow these steps:
Log into your account on our website and navigate to your order history. Select the order containing the item you wish to return and click the 'Request Return' button. Alternatively, contact our customer service team on +44 1332 580 912 or [email protected] with your order number.
Place the item carefully in its original packaging if possible, or use a suitable alternative. Ensure all tags are attached and the item is protected during transit. Include a copy of your order confirmation or the returns form provided with your original delivery.
Print the returns label we email to you and attach it securely to the outside of your parcel. Make sure the barcode is visible and not obscured by tape or packaging.
Take your parcel to any Post Office branch across the UK. The staff will scan your returns label and provide you with a receipt. Please keep this receipt as proof of postage until your refund has been processed.
Once your return arrives at our facility, we will inspect the item and process your refund or exchange within five working days.
All returns within the United Kingdom are completely free of charge. We provide a prepaid returns label with every order, and you can also request additional labels through your online account or by contacting our customer service team.
There is no deduction from your refund to cover return postage costs. The full purchase price of the item will be refunded to your original payment method.
Please note that original delivery charges are non-refundable unless the item is faulty or we made an error with your order. If you used a discount code or promotion on your original order, the refund will reflect the discounted price you paid.
Once we receive your return, we aim to inspect the item and process your refund within five working days. You will receive an email confirmation once your refund has been approved and processed.
Refunds are issued to the original payment method used for your purchase. Depending on your bank or card issuer, it may take an additional three to five working days for the funds to appear in your account.
If you paid by credit or debit card, the refund will be credited to the same card. If you paid via PayPal, the refund will be returned to your PayPal account. For bank transfers, please contact our customer service team to provide your account details.
If you have not received your refund within fourteen days of us confirming it has been processed, please contact your bank or card issuer first, as processing times can vary. If the issue persists, contact our customer service team and we will investigate immediately.
We are happy to exchange items for a different size or colour, subject to availability. To request an exchange, please follow the standard returns process and indicate in your returns note that you would like an exchange.
Once we receive and inspect your returned item, we will dispatch your replacement immediately if it is in stock. If the item you wish to exchange for is out of stock, we will contact you to discuss alternative options or process a full refund.
There is no charge for exchanges within the UK. We will cover the cost of sending the replacement item to you via our standard delivery service. If you require express delivery for your exchange, please contact our customer service team and we can arrange this for an additional charge.
Please note that exchanges are subject to the same conditions as returns. Items must be unworn, unwashed, with original tags attached and in perfect condition.
We inspect every garment carefully before dispatch, but occasionally issues can occur during production or transit. If you receive an item that is faulty, damaged or not as described, please contact us immediately.
For faulty or damaged items, we will arrange collection at no cost to you, or provide a prepaid returns label with priority processing. You do not need to visit a Post Office if you prefer collection from your home or workplace.
Once we receive the item, we will offer you a full refund including original delivery charges, or send a replacement immediately. If you have worn the item before discovering the fault, this does not affect your right to a refund or replacement.
Please provide photographs of the fault or damage when you contact us, as this helps us resolve the issue quickly and improve our quality control processes.
If we made an error with your order, such as sending the wrong size, colour or item, we will correct this immediately at no cost to you. We will arrange collection or provide a prepaid label, and dispatch the correct item via express delivery.
Items purchased during promotional sales are subject to the same thirty-day returns policy as full-price items. You can return sale items for a full refund of the price you paid, provided they meet our standard return conditions.
Occasionally, we may offer clearance items marked as 'Final Sale'. These items are excluded from our standard returns policy and can only be returned if they are faulty or not as described. Final Sale items are clearly marked on the product page and at checkout.
If you have any questions about whether an item is eligible for return, please contact our customer service team before making your purchase.
If you received your order as a gift and wish to return it, you can do so within thirty days of the original delivery date. You will need the order number or gift receipt to process the return.
For gift returns, we will issue a refund to the original purchaser's payment method, or provide you with a gift voucher of equivalent value if you prefer. Gift vouchers are valid for twelve months and can be used across our entire collection.
If you would like to exchange a gift for a different size or colour, we can arrange this immediately subject to availability. Please contact our customer service team who will be happy to assist.
Items that have been made to your specific measurements or customised to your requirements cannot be returned unless they are faulty or we have made an error in the production.
If you order a made-to-measure garment and it does not fit correctly, please contact us immediately. We will review your measurements and, if the error is ours, we will remake the garment at no additional cost or offer a full refund.
Customised items include any garment with embroidery, monogramming or alterations made at your request. These items are made specifically for you and cannot be resold, so they are excluded from our standard returns policy except in cases of fault or error.
We use tracked returns services for all UK returns, so your parcel is monitored throughout its journey back to us. If your return goes missing in transit, please contact us with your proof of postage receipt.
We will work with the courier to trace your parcel and investigate what happened. If the parcel cannot be located, we will process your refund immediately based on your proof of postage, provided the return was sent using our prepaid returns label.
Please retain your proof of postage receipt until your refund has been confirmed. This is your evidence that you returned the item and protects both you and us in the unlikely event of a lost parcel.
Currently, we only ship within the United Kingdom, so returns from outside the UK are not applicable. If you are located outside the UK and wish to purchase from us, please check our website for updates on international shipping.
We are working to expand our delivery service to include Europe and other international destinations. Please subscribe to our newsletter to be notified when international shipping becomes available.
If you have any questions about our returns policy or need assistance with a return, our customer service team is here to help. You can reach us by:
Our team is knowledgeable, friendly and committed to resolving any issues quickly. We want your experience with us to be exceptional from start to finish, including the returns process if needed.
Your statutory rights are not affected by this returns policy. Under the Consumer Rights Act 2015, you have the legal right to return faulty goods, goods that are not as described, or goods that are not fit for purpose.
If you are a consumer in the UK or EU, you have the right to cancel your order within fourteen days of receiving it under the Consumer Contracts Regulations 2013, regardless of whether the item is faulty. Our thirty-day returns policy exceeds this legal requirement.
For more information about your legal rights, visit the Citizens Advice website at www.citizensadvice.org.uk or contact your local Trading Standards office.
We may update this returns policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated 'Last Updated' date at the top.
If we make significant changes that affect your rights, we will notify you by email if you have an account with us, or by displaying a prominent notice on our website.
Returns are governed by the policy in effect at the time you placed your original order. If you place an order today and we update the policy next week, your return will be processed according to today's policy.
Thank you for choosing us. We are committed to providing exceptional service and ensuring your complete satisfaction with every purchase. If you have any questions or concerns, please do not hesitate to contact us.